Our Hosted IT Help Desk services and consulting expertise cover two main areas of IT infrastructure management and are intended to address the needs of businesses of any size from small offices to large enterprises.
Our Hosted IT Help Desk staffing service is designed to deliver quality by selecting results-oriented individuals trained to use proven techniques to interact with clients and solve problems.
Allegient is a unique IT Helpdesk Solution in the cloud which is offered on a Software as a Service (SaaS) model by Allegient. From your clients submitting tickets via email or the web portal to your support agents replying from anywhere in the world, Allegient offers businesses and end users a flexible, powerful and private labeled helpdesk ticketing platform. What’s more is that you can choose to outsource the entire helpdesk to Allegient at any given point of time while maintaining your company’s brand.
- Don’t have the time, resources and technical capabilities to provide technical support to your clients?
- Do you require a private labeled helpdesk completely branded with your company name, with private labeled support round the clock?
- Do you require complete anonymity and transparency by someone while handling the support requests?
Here’s what you get by choosing Allegient instead of running your own IT Helpdesk:
- No Infrastructure
You don’t have to worry about anything: backups, security, uptime, version updates are all taken care by us
- Secure Hosting
The helpdesk’s database is hosted on our cloud servers. With high-performance network and the best engineers, these servers have 24×7 monitoring and everyday backups
The hosted IT helpdesk is available on your smartphone, your tablet, your laptop or your office computer via the browser
- 24×7 NOC Support
Run the helpdesk internally or opt to get support via our NOC team which is available 24×7
- No Obligations
There are no long term contracts. You can cancel or change your subscription any day, anytime.