desktop-support

Our remote desktop support services provide a secure and fast way to ensure your IT resources operate efficiently and delivers a wide range of useful tools and features that allow you to effectively handle any support scenario that may be encountered.

Allegient provides you require access to domain expertise and 24/7/365 availability with transparency and control for support and efficient management like personal computers, internet, email, and mobile devices is crucial for successful running of business operations.

  • Do you require access to domain expertise and 24/7/365 availability?
  • Do you require transparency and control for support?

Efficient management of IT resources like personal computers, internet, email, and mobile devices is crucial for successful running of business operations when it comes to 24×7 availability and accessibility. Our remote desktop support services provide a secure and fast way to ensure your IT resources operate efficiently. Our engineers have the latest secure remote access tools to support remote or travelling users. All that’s needed is access to the Internet.

How does it work?

When someone logs a helpdesk call, a consultant will contact them to try to solve the call. At this point, if remote assistance can be used, the consultant will ask their permission to begin a remote session. If they decline, the consultant will try to solve the call telephonically. However, if permission is granted for remote assistance, the consultant will enable a remote desktop connection to the desktop, and either views the desktop and/or carries out troubleshooting, depending on what is required.

Service 2