24×7 Network Operations Centre (NOC)
Our Remote Server Monitoring include 24×7 server monitoring, server health and other well-being check. The checks are followed up with a systems report and suggested courses of action in the event an issue is reported.
Today’s server rooms and data centers are challenging environments to control and manage. IT staffs need to be experts in all types of equipment that make up today’s data centers, including servers, routers, switches and other devices.
- Need to monitor your servers and services round-the-clock?
- Looking for plain vanilla server and services monitoring? Do not have the right tools or the man-power to keep an eye round-the-clock on the monitoring alerts?
- Require technical experts monitoring your server’s performance, traffic, disk space, services and much more round the clock?
Engage our Network Operations Centre for these services. We make sure all of your servers and relevant services are up and running. We proactively safeguard your critical IT infrastructure by continuously monitoring elements to catch problems before your users are affected.
We provide NOC engineers who work as an extension of your team to continuously monitor alerting dashboards, open trouble tickets, call your onsite team or remediate and troubleshoot issues as required. You do not have to worry about investing in a monitoring software or worry about the setup. We have invested in it for you and you can pay just a small fee per device to leverage on our investments.
The services are custom tailored based on your internal IT processes and escalation matrix. We shall collaborate with your IT team to document an escalation plan in case of any outage or service unavailability. On being alerted, our NOC engineer verifies and acknowledges the alert manually.